![]() ![]() ⚠️ Note: Refunds will not be offered if your account is terminated due to Guidelines violations. Since the purchase was made through Apple's app platform, it is subject to their refund policy and must be handled by Apple's support team. To request a refund for a subscription purchased through Apple, you will need to contact Apple Support. We are unable to process refunds for purchases made through Apple iTunes or the App Store. For more info on our refund policy, visit our Terms of Service. Unfortunately, any member requesting a refund beyond the specified period will not be refunded. Monthly subscription purchases are eligible for a refund within 5 days of purchase.Yearly subscription purchases are eligible for a refund within 30 days of purchase. ![]() Refunds for Google Play Purchasesįor purchases made via Google Play, you can either contact us to request a refund or request a refund through Google Play support. This includes partial refunds to account for time, seat capacity, or storage quota not used. We cannot accommodate any partial or pro-rated refund requests. Can I receive a partial refund for my purchase? Add-on seat purchases are non-refundable. You are not eligible for a refund if you are requesting a refund for any additional seats purchased after your initial purchase or if you are outside of the refund period. You are requesting a refund during the refund period (30 days from purchase for annual plans, 5 days from purchase for monthly plans).You are requesting a refund for both the plan purchased and additional seats purchased initially AND.Can I get a refund for the seats I don't need? I bought too many seats for my team when I initially purchased my plan. Tip: The most knowledgeable Community members are called Stars. Learn more at ‘ Add and remove team members on your account’. Post or search on our Spotify Community, where listeners help out and share ideas and solutions. We won’t be able to refund you if any seats are assigned to your team members. ⚠️ Note: If you are on a Starter, Standard, or Advanced plan and have team members assigned to your Vimeo account, be sure to unassign your team members from the seat they’re assigned to. If you are the account owner and you are requesting an eligible refund within the refund period, please contact support. How to get a refund for purchases made through Apple.How to get a refund for purchases made through Google Play.□ Tip: If you are on an Enterprise account, please review our Enterprise terms and contact your account manager with any payment-related questions. There are additional considerations regarding refunds for purchases made via mobile apps or plans that purchased additional seating.įor more information on our refund policy, visit our Terms of Service. We offer refunds for self-service plans purchased via desktop or through the web browser on your mobile device for up to 30 days for annual plan subscriptions or 5 days for monthly plan subscriptions following the purchase of a plan under certain criteria. You may contact our Customer Support Team, in the US & Canada, at 1 (800) 535-4028.
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